🏢 NXT LEVEL HOMES - COMPANY POLICIES & SOPs

📌 Company Policies & House Rules

📅 Attendance & Punctuality

3+ no call/no shows = removal from program.
Missing a full week with no activity = termination.
Repeated tardiness = performance review or offboarding.

👔 Dress Code

Professional attire required at all times.
Branded NXT gear encouraged in the field.

🚫 Inappropriate Behavior

No harassment, discrimination, or theft allowed.
Report issues to HR: HR@nxtlevel.homes

🔐 Confidentiality

All client info, pitch decks, and pricing must remain private.

💬 Communication

Stay respectful and professional in all chats, emails, and meetings.
Show up prepared and engaged for team meetings.

💸 Payroll & Reimbursements

Submit all corrections by Wednesday 3 PM.
Late changes roll into the following Friday’s payout.

🖥️ Tech & Tools

Use Smartsheet, Enzy, and Sales Dashboard properly.
Need help? Email: IT@nxtlevel.homes

📘 Standard Operating Procedures (SOPs)

🧾 Recruit Onboarding

Interview via company website.
Attend Solar Masterclass to complete onboarding.

📚 Program Training Requirements

League: Attend all 3 Masterclass days.
KnockSquad: Attend Wed/Thurs only.
Lead Program: Attend Wed/Thurs only.
Call Center: Opener - Wed & Thurs / Closer - Wed to Fri.

🗓️ Day 1 Expectations by Program

League: Mon @12:15PM — show up dressed, signed docs, ready. Day 1: shadow only.
KnockSquad: Thurs 11AM — Day 1: shadow only, Day 3: full knock.
Lead Program: Thurs — learn Smartsheet, Enzy, pitch flow. Day 3: active shadow.
Call Center: Same as Lead Program structure.
Closer: Mon @11AM — shadow 2–3 presentations. Close by Day 3 or review needed.

💼 Pay Expectations

Opener/Closer split: closer should never earn less per kW.
No NTP or failed inspection = no commission.
Use HDM to qualify for opener payment.

❌ Offboarding Rules

3 no-shows, full-week ghosting, poor performance, dress code issues, or theft = offboarded.
Email: HR@nxtlevel.homes and IT@nxtlevel.homes for access removal.
Rep must speak to HR before returning.